What we do
Manage Your IT, run every day and developed with you.
Service desk, devices, Microsoft 365 and CAD workstations, run quietly in the background by one team, on one price list, owned by one TechPilot.
In the background
Quiet on the surface. Running underneath.
Your people shouldn’t have to think about IT. What they notice is a working day. What keeps it that way runs underneath, automated and watched by our engineers.
What your people notice
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A laptop that’s ready
Set up like every other one, with the software their work runs on.
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Access on day one
New colleagues start with the right access, and leavers lose it on their last day.
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An engineer, not a queue
Questions go straight to someone who can fix them.
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One page a month
What happened, what we fixed, what’s coming and what it cost.
What runs underneath
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Scripted setup
Software, printers and new colleagues set up by tested scripts that check before they change anything.
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Updates
Operating systems and applications kept current from one place, on every device.
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Monitoring
Devices, backups and systems watched centrally, so problems surface before your people notice.
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Restore tests
Backups restored on purpose, so we know they work before you need them.
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Documentation
Every system, account and dependency written down where your team and ours can find it.
Automation first
What we do twice, we automate.
It’s the first principle of how we run IT. A fix done by hand gets written down, and the next time a tested script does it. Changes happen faster, mistakes don’t repeat and every machine is set up the same.
- By hand, once An engineer solves it and notes every step.
- Written down The steps go into the documentation your team and ours share.
- Scripted The next time, a tested script does the job and checks before it changes anything.
- The same every time Every device, every site, every new colleague: set up the same way.
Already running this way
- Joiners and leavers
- Software deployment
- Printers and plotters
- Updates
When something breaks
First you’re working again. Then it stays fixed.
IT that fails on deadline day costs more than the IT itself: every hour your people wait comes out of the margin. So we work in three stages, always in this order.
- Fix fast
The engineer who picks up your request stays with it until it’s fixed, and brings in a specialist when it needs one. No first level, no ticket number passed along.
- Solve deep
Once you’re working again, we look for the cause, not just the symptom.
- Prevent for good
Then we change what caused it, often with a script, so it doesn’t come back.
The rhythm
Three speeds, one engine.
Manage runs at three speeds that drive each other: the day keeps your firm working, the month makes it visible, and the steering meeting decides where your IT goes next.
- Every day
It runs
Requests answered by engineers, devices and backups watched, updates rolled out.
- Every month
You see it
One page on what happened, what we fixed, what’s coming and what it cost, checked by your TechPilot before it reaches your invoice.
- In the steering meeting
It moves forward
Priorities and the roadmap agreed with your TechPilot, so your IT develops with your firm.
What happened
The month in your IT in a few sentences: what ran, what changed, what needed attention.
What we fixed
The requests that mattered, and the causes we removed so they don’t come back.
What’s coming
Updates, renewals and the next steps on your roadmap, before they arrive.
What it cost
The monthly frame and anything beyond it, reviewed before it reaches your invoice.
One standard
Every site gets the same setup.
Office, home office, on the road or abroad: the same device build, the same access rules, the same documentation and the same monitoring everywhere, so files open the same way wherever your people work. Standards beat heroics: nothing depends on one person remembering how something was done.
- Office
- Device build
- Access rules
- Documentation
- Monitoring
- Home office
- Device build
- Access rules
- Documentation
- Monitoring
- On the road
- Device build
- Access rules
- Documentation
- Monitoring
- Abroad
- Device build
- Access rules
- Documentation
- Monitoring
What’s included
What a Manage contract covers.
An agreed scope for a fixed monthly fee, the frame. Anything beyond it runs on the same price list, and we tell you before a month runs over.
- Service desk, no first level
- Requests by phone or email land with an engineer who can fix them.
- Devices and workstations
- Laptops and CAD workstations set up, patched and monitored centrally, including the software your projects run on.
- Microsoft 365 and Entra ID
- Accounts, licences, Teams, SharePoint and security baselines administered across your tenant.
- Joiners and leavers
- New colleagues get the right access on day one, leavers lose it on their last day. Scripted, so nothing is forgotten.
- Printers and plotters
- Office printers and large-format plotters deployed straight to the devices that need them, without a print server to maintain.
- Backups and restore tests
- Backups for Microsoft 365, servers and devices, and restore tests so you know they work before you need them.
- Vendor management
- We deal with your internet provider, phone system, printer supplier and software vendors. You make one call.
- Licences through us
- Microsoft licences bought and managed for you, sized to the people you actually have.
- Project work when you need it
- Smaller projects run inside Manage, from the same price list: a new site, a Microsoft 365 change, moving an application. The big ones, such as provider exits, migrations and M&A, run as Build.
- A monthly report
- What happened, what we fixed, what’s coming and what it cost. One page, in plain language.
Who owns it
Your TechPilot runs it like their own.
Manage isn’t a ticket system with a contract attached. Your TechPilot knows your firm, sets priorities with you and makes sure the monthly frame matches what you actually need.
- Agrees priorities and the roadmap with you in a regular steering meeting
- Reviews each month’s work and cost before it reaches your invoice
- Escalates nothing to strangers: the people on your account know your setup
How you buy it
A monthly frame, one price list, no surprises.
You pay a fixed monthly frame for the agreed scope. Anything beyond it is billed by time and skill level from the same price list we use for every client. If a month is going to run over, you hear it from us first. Want to test us before you commit?
Start with the three-month Clarity pilotProof
Provider exit in three weeks
When a 50-person engineering firm’s previous provider handed over late, in a 3,000-page PDF, and kept its shutdown date, we took over in three weeks. We’ve run the firm’s IT ever since.
Read the case- of engineering work in three weeks
- 173 h
- from receiving access to the old provider’s shutdown
- 9 days
- pages of handover, seven days before the shutdown
- 3,000
- people working on Monday morning
- 50
Questions we get
What does “no first level” mean in practice?
There’s no call-centre layer that takes your request and passes it on. The engineer who answers is the one who works on it, and they can see your setup and history.
What do you automate, and what stays with people?
Anything that repeats: installing software, joiners and leavers, printers and updates. Scripts check before they change anything, and engineers decide whatever needs judgement: priorities, exceptions, anything unusual.
Do you look after CAD and BIM software?
Yes. We install, update and license the software your projects depend on, such as Revit, AutoCAD, iTWO and Bluebeam, and keep the workstations it runs on healthy. For deep application questions we work with the vendor directly.
Can you take over from our current provider?
Yes, including when the handover isn’t friendly. We secure access first, document what we find and switch over at a time that doesn’t stop your projects.
Do you also handle projects?
Yes. Smaller projects run inside Manage, from the same price list, and your TechPilot sets the priorities with you. Big standalone projects such as provider exits, migrations or M&A integration run as Build, with scope and acceptance agreed in writing.
Where does our data live?
In your own Microsoft 365 tenant and your own storage. We administer it, we don’t move it into ours.
Five offerings, booked as your firm needs them.
- You are here Manage IT that runs every day and moves forward with you.
- Defend Active defence. Threats stop, you don’t.
- Build A clear route through every IT project.
- Steer Decisions prepared, made with you, followed through.
- Pioneer Tomorrow’s tools, tested in small steps first.
Start
Want IT your people stop noticing?
In a first call we look at how your IT runs today, what we’d automate first, and what a monthly frame would cover for your firm.
- No first level
- No surprises
- Pilot before you buy