Your TechPilot
Account managers coordinate. TechPilots decide.
Most providers send an account manager who passes your request along. We give you a TechPilot: a senior lead with the know-how and the authority to fix it, and the duty to own it.
How it works
A hub, not a chain.
Your TechPilot is your primary contact and pulls in the service desk, project team, security and steering as needed. Nothing is gated behind them.
You can reach everyone. Your TechPilot means you never have to chase.
What a TechPilot does
Specific things, every month.
Not a title on an org chart. A person who turns up where IT decisions are actually made.
Chairs your IT steering meeting
Agenda, decisions, owners and dates. The roadmap is reviewed against your projects, not against our catalogue.
At the table when you decide
Budget, risk and insurer questions answered in the room, in plain language, with a recommendation.
Knows your workflows by name
Which software a matter or project needs, which client asked which security questions, where the archive for warranty claims lives.
Makes the call
When something breaks on deadline day, the person who knows your setup decides. No escalation through three queues.
Says no when it matters
To the shiny tool you don’t need, to the shortcut that weakens security, and to scope creep we would otherwise bill you for.
Owns the result
Projects are handed into daily operations with documentation and monitoring. If something doesn’t work, it’s still their problem.
Who’s behind it
One senior lead. A specialist team behind them.
Your TechPilot is a senior lead from our team, named for your firm: a counterpart at leadership level, not a junior account manager.
The work is done by specialists: engineers on the service desk, a project team for migrations and CAD and BIM environments, and security specialists. Your TechPilot brings in whoever the job needs. When you call, you talk to someone who knows your setup and has the authority to act on it.
London: English and German
Questions we get
Is the TechPilot a salesperson?
No. A TechPilot is a senior engineer and IT lead who advises, decides and works on your systems. There’s no separate account manager between you and the people doing the work.
Can we still contact the service desk directly?
Yes. Write to hello@2nd-wind.com or chat with us in Microsoft Teams. Every request lands with an engineer who can fix it, and your TechPilot keeps the overview so nothing falls between the cracks.
What happens when our TechPilot is away?
Your setup is documented in our systems, so the team can pick it up. Before any planned absence we agree with you who covers what and how to reach them.
Does a TechPilot cost extra?
Being your primary contact is part of every contract. Concept, project and steering work is billed by time from the same price list as everything else, and we tell you before a month runs over.
Start
Talk it through.
30 minutes with a senior engineer. Deadlines and risk, not buzzwords. If we’re not the right fit, we’ll say so.
- No first level
- No surprises
- Pilot before you buy