Manage
The first 30 days
Switching to us follows one order: access secured first, what we find written down, every system on the monitoring, and nothing changed before there’s a way back. After about a month, a welcome review.
First we take the keys. Then we look. Then we change things.
A provider change is the moment a firm is most exposed: the old provider is on its way out, the new one doesn’t know the setup yet, and your people still have deadlines. So the first 30 days aren’t about improving anything. They’re about getting the keys into your firm’s hands, finding out what actually runs, putting every system where we can see it, and making sure there’s a way back before anything is touched. Only then do we start changing things, in an order agreed with you. After about a month we sit down with you: what we found, what we did, what comes next.
In this order
Five steps, then the review.
The order is the point. Whatever the handover looks like, friendly or not, these come first.
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Access secured
Admin accounts for Microsoft 365, the domain, the firewall and every system go into a vault, and every password the old provider knew is changed. The admin access, the tenant and the documentation belong to your firm; if you ever leave us, you leave with all of it. The keys are yours before anything else happens.
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What we find, documented
Every system, account, licence, contract and dependency written down as it is, including what nobody told us about. The handover documents are read, but the systems themselves are the source.
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Every system on the monitoring
Devices, servers, backups and sign-ins report to our screens from the first weeks. Then we compare three lists, device management, protection and the directory, to find the device that slipped through and that nobody patches.
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A way back, before anything changes
Backups of Microsoft 365, servers and devices set up and tested by restoring them. Nothing is switched off, migrated or cleaned up before that restore has worked.
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The old provider’s ways in, closed
Its admin accounts, delegated access, the directory sync and the agents on every laptop are removed, each with a date and the proof, and the clean-up is announced to your people before anything goes.
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The welcome review
After about a month your TechPilot sits down with you: what we found, what we changed, what’s at risk, and the priorities for the months ahead. From there, the monthly report and the steering meeting take over.
On record
In your documentation after the first month.
- Every system, account, licence and dependency, as we found it
- Who holds admin rights, with every password in the vault
- The first restore test, with its date
- The old provider’s access, removed line by line with the proof
- The welcome review: what we found, what we changed, what comes next
Your documentation stays yours. If you ever leave us, you leave with it.
What usually goes wrong in a provider change.
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Improving before securing
The new provider starts with the exciting part, a migration or a new tool, while the old one still holds a domain admin and the backups were never tested. If something breaks in week two, there’s no way back.
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Trusting the handover document
A handover describes the setup as someone remembered it. The fifth machine, the one all remote access runs on, is only ever found by looking at the systems themselves.
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The clean-up nobody announced
Old agents and apps removed from every laptop without telling the staff. Something somebody relied on goes with them, and the new provider’s first impression is the wrong one.
Also under Manage
- Service desk Every request lands with an engineer who can fix it, and stays with them until it’s fixed.
- Devices and workstations Every laptop and workstation built the same way, kept current and watched centrally.
- Microsoft 365 Accounts, licences, Teams, SharePoint and Entra ID, administered in your own tenant.
- Joiners and leavers The right access on day one, gone on the last day, by script, so nothing is forgotten.
- Printers and plotters Office printers and large-format plotters deployed straight to the devices that need them.
- Licences and vendors Microsoft licences sized to your people, and one call for every vendor your IT depends on.
Questions we get
Do our people notice the switch?
They notice who they call. The systems change nothing in the first weeks, on purpose: access, documentation and monitoring come first, and every change after that is announced before it happens and timed around your deadlines.
What if the old provider doesn’t cooperate?
Then the same order matters more. We secure what lets your firm prove ownership and get back in first, domain, Microsoft 365 admin, licences, backups, and plan the switchover around your projects. Our guide covers what to secure in the first 72 hours, and our provider-exit case shows it done in three weeks.
Is there a fixed plan with dates?
Yes. Before day one we agree who does what, in which order, and which days are off limits because of your deadlines. The plan is in your documentation and reviewed at the welcome review.
What happens after the first 30 days?
Manage runs: requests to the service desk, the monthly report, the steering meeting with your TechPilot. The improvements we found in the first month go onto the roadmap in the order you decide.
Start
Thinking about switching?
In a first call we go through what your current provider holds, what a handover would need, and what the first 30 days would look like for your firm.
- No first level
- No surprises
- Pilot before you buy