Pioneer
IT automation
Software installs, printer setups and new colleagues’ access, done by hand, eat hours and come out different every time. Here those routines become scripts that check before they change anything.
What we do twice, we automate. Carefully.
Much of running a firm’s IT is routine: install this software on those machines, give the new colleague the same access as the person in the same role, set up the plotter for the structural team. Done by hand, each routine costs an engineer’s hour and comes out slightly different each time. A script does it in minutes and the same way every time. But a script with admin rights on every device repeats its mistakes just as reliably as its work, so automation is Pioneer’s work before it becomes Manage’s: built here, tested here, and only then run on your firm’s devices. Every script shows what it would change before it changes anything.
Before it runs
From a routine done by hand to a script that runs every day.
Automation doesn’t start with a script. It starts with a routine someone has done by hand, written down step by step, and a question: would the same steps, done by a script, be safe to repeat on fifty devices?
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By hand first, written down
An engineer does the routine once, notes every step and every decision. Only a routine that’s understood gets scripted; one that needs judgement each time stays with people.
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The script shows before it changes
Every script runs first in a mode that only reports: which account it would create, which package it would install, which printer it would map. It changes anything only when told to, and it reports a failed step as failed, never as done.
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Tested on our own systems
More than 150 test scenarios run across our scripts before one touches a client’s device, then a dummy machine set up like your firm’s. A script that fails a test doesn’t go further.
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Nothing installs unchecked
Software is installed only when its fingerprint or its vendor’s signature checks out. A script that has neither set up refuses to run, so a replaced installer behind the same link is caught, not installed.
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A pilot group at your firm
A few people who do the work every day get the script’s result first, for a fixed time. What they find changes the script before it reaches everyone. Every patch goes to the pilot group first, too.
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Then every day, in Manage
A proven script becomes part of how your IT runs: joiners and leavers, software deployment, printers and plotters, updates. Running it twice changes nothing; its record shows what it did and when.
On record
In the pilot protocol and the documentation.
- The routine as it was done by hand, step by step
- What the script checks before it changes anything
- The tests it passed, and what the pilot group found
- Where it runs now, and what it does each time, with its record
A script that changes your systems is documented like a person who could: what it may do, what it checks, and what it did.
What usually goes wrong with automation.
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Scripted before it was understood
A routine nobody has written down becomes a script that does the wrong thing fast, on every device, and reports success.
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The installer behind the link changed
A vendor replaces the file behind the same download link, and an unchecked script installs whatever it finds. A fingerprint check stops at the first byte that differs.
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Admin rights with no record
A script runs with full rights on every laptop and nobody can say afterwards what it changed where. The record is part of the script, not an afterthought.
Questions we get
What have you automated so far?
Joiners and leavers, software deployment, printers and plotters, and updates run this way today. At a firm of 120 people, setting up a new colleague took 4.5 hours of IT time; after we cleaned up permissions and roles and scripted the set-up, it takes 7 minutes from the ticket.
What stays with people?
Anything that needs judgement: priorities, exceptions, anything unusual, and the decision to run a script at all. Scripts do the repeatable work and report back. Engineers decide.
Could a script break something at our firm?
A script with admin rights could, which is why none goes straight to a client. It runs in report mode first, passes our tests, then a dummy machine like yours, then a pilot group at your firm, and only then everyone. Its first live run is watched, and a failed step is reported as failed.
Can you automate something specific to our firm?
If it’s a routine someone does by hand today, probably. We do it by hand once with you, write it down, and decide together whether it’s safe to script. The scripting itself runs as a small Pioneer project from the same price list.
Start
Which routine costs your IT the most hours?
In a first call we go through what your IT does by hand today, which routine we’d script first, and what the script would have to check before it runs.
- No first level
- No surprises
- Pilot before you buy